Cohesion is a Digital Operations Platform that improves your Customer Experience (CX) and boosts the efficiency and consistency of your operations.

Overview

MULTI-CHANNEL SERVICE MANAGEMENT

Provide excellent customer service, and inter-department/team service requests, across your organisation and channels such as email, web forms and mobile.

FEEDBACK & ASSISTANCE

Collect & track customer feedback and requests for assistance. Route requests for assistance to the right teams in your organisation. Proactively identify issues, risks and gain insights.

CUSTOM DIGITAL FORMS

Replace paper / PDF / MS Word forms effortlessly using Cohesion's drag and drop form builder. Integrate form submissions with workflows & other systems.

AUTOMATION

Automate tasks, customise messages, create and modify behaviours in your Cohesion instance with a few clicks.

KNOWLEDGE MANAGEMENT

Capture knowledge across your organisation and harness its value. Ensure everyone has access to the right information at the right time.

TEAM COLLABORATION & MULTIPLE BRANDS

One system, many teams collaborating effortlessly and securely. Multiple teams & brands in a single, integrated system.

WIKI SITES & SUPPORT PORTALS

One place to find information and collaborate. Publish to desktop, mobile and tablet devices. Unlimited Wiki Sites and Support Portals.

LIGHTWEIGHT, INTUITIVE & ENTERPRISE READY

Full-featured, secure and easy to use. Enterprise features such as custom domains with SSL security and multiple teams.

CLOUD HOSTED OR ON PREMISES

Instantly create your cloud-based Cohesion instance and access it securely on your desktop, mobile or tablet device. Or host Cohesion in a data centre of your choice.

Pricing

Cost Per User Per Month

Pricing is based on an annual payment for Cohesion Users in a Cloud / SaaS model.

Note that customers/students are not counted as users, you only pay for internal / staff users.

Users at per user per month is a total cost of per month.

The total annual cost is .

All prices are in . Sales Tax / VAT is applicable only for organisations either:

  1. Based in The Netherlands, or
  2. Based in an EU member country, without a VAT ID.

Self Hosted Cohesion starts at 1500 users for per user per month.

Total annual cost $50,000.00

Pricing is based on an annual payment for users self-hosted model.

Note that customers are not counted as users, you only pay for internal / staff users.

Users at per user per month is a total cost of $ per month.

The total annual cost is .

All prices are in . Sales Tax / VAT is applicable only for organisations either:

  1. Based in The Netherlands, or
  2. Based in an EU member country, without a VAT ID.

Users Love Cohesion

Cohesion enables dozens of teams across our six campuses to deliver an excellent student experience to our thousands of students.

With Cohesion we capture feedback and provide assistance through a range of digital channels, track engagement & discover and address issues quickly - we are also gaining more insights than ever.

Jen Osborne
Director Student Retention and Systems - Endeavour College of Natural Health