Student Retention and Complaint Management for education providers.

Overview

COMPLAINTS, FEEDBACK & ASSISTANCE

Collect & track student complaints and feedback. Route requests for assistance to the right teams in your organisation. Proactively identify issues, risks and gain insights.

MULTI-CHANNEL SERVICE MANAGEMENT

Effortlessly handle large volumes of student requests, and inter-department/team service requests, across your institution and channels such as email, web forms and mobile.

SMART COMPLAINT, FEEDBACK & ASSISTANCE FORMS

Create intelligent forms that speed up resolution times and improve student satisfaction. Integrate form submissions with workflows & other systems.

Engagement Monitoring

Track student engagement in LMS and other systems.

KNOWLEDGE MANAGEMENT

Capture knowledge across your organisation and harness its value. Ensure everyone has access to the right information at the right time.

TEAM COLLABORATION & MULTIPLE BRANDS

One system, many teams collaborating effortlessly and securely. Multiple teams & brands in a single, integrated system.

WIKI SITES & SUPPORT PORTALS

One place to find information and collaborate. Publish to desktop, mobile and tablet devices. Unlimited Wiki Sites and Support Portals.

LIGHTWEIGHT, INTUITIVE & ENTERPRISE READY

Full-featured, secure and easy to use. Enterprise features such as custom domains with SSL security and multiple teams.

CLOUD HOSTED OR ON PREMISES

Instantly create your cloud-based Cohesion instance and access it securely on your desktop, mobile or tablet device. Or host Cohesion in a data centre of your choice.

Pricing

Edition Number of Staff Users Price (USD)
Starter Edition 10 Staff Users.
(unlimited students / customers)
$490 per month
(paid annually)
Standard Edition 20 Staff Users.
(unlimited students / customers)
$950 per month
(paid annually)
Enterprise Edition Unlimited Staff Users.
(unlimited students / customers)
$2,500 per month
(paid annually)
Edition Number of Staff Users Price (USD)
Starter Edition 10 Staff Users.
(unlimited students / customers)
$650 per month
(paid annually)
Standard Edition 20 Staff Users.
(unlimited students / customers)
$1250 per month
(paid annually)
Enterprise Edition Unlimited Staff Users.
(unlimited students / customers)
$2,000 + $5 per Staff User per month
(minimum 50 agents, paid annually)

Users Love Cohesion

Cohesion enables dozens of teams across our six campuses to deliver an excellent student experience to our thousands of students.

With Cohesion we capture feedback and provide assistance through a range of digital channels, track engagement & discover and address issues quickly - we are also gaining more insights than ever.

Jen Osborne
Director Student Retention and Systems - Endeavour College of Natural Health